Terms and Conditions
What is the right of withdrawal period?
The right of withdrawal allows you to cancel your purchase within 14 days from the date of delivery. During this period, you can return the product without providing any reason. Please refer to our full Terms and Conditions for more details.
What are the obligations during the withdrawal period?
During this period, you must handle the product and packaging with care. You can find the complete guidelines in our Terms and Conditions.
Are there any exclusions to the right of withdrawal?
Yes, customized products or items unsealed for hygiene reasons are excluded. Refer to our Terms and Conditions for a comprehensive list.
What happens if my product is defective or incorrectly delivered?
We aim to resolve such issues quickly and will replace or repair the product if found defective. Learn more about our policy in the Terms and Conditions.
What happens if the product price changes after I place an order?
Once your order is placed, the price you paid will remain unchanged, even if there are subsequent price increases. For more details, visit our Terms and Conditions.
Payment
What are the business hours for payment support?
Our customer service is available Monday to Friday, 09:00 - 18:00 (GMT+10). See the full details in our Payment Policy.
How will I know if my payment is approved?
You will receive an order confirmation email once your payment is approved. Refer to our Payment Policy for more details.
What should I do if my card transaction fails?
If your transaction fails, your order will be canceled automatically. You can find more information in the Payment Policy.
Is my payment information secure?
Yes, all transactions are encrypted for safety. Learn more about our secure payment practices in our Payment Policy.
What payment methods are accepted?
We accept PayPal, Visa, Mastercard, Maestro, and American Express among others. Please refer to the full Payment Policy for details.
Return
What are the conditions for returning products?
The product must be unused and returned in its original condition and packaging. For full conditions, see our Return Policy.
Can I return a product if it is defective?
Yes, in such cases, we will provide a prepaid shipping label. Check our Return Policy for more information.
Who bears the return shipping costs?
The customer bears the return shipping costs unless the product is defective. For more details, refer to the Return Policy.
How are refunds processed?
Refunds are processed within 10 business days of receiving the returned product. For more information, read our Return Policy.
How long do I have to return a product?
You have 14 days from the date of delivery to initiate a return. For more details, check our full Return Policy.
Privacy
Will I be notified of changes to the privacy policy?
Yes, significant updates will be notified via our website or by email. Refer to our Privacy Policy for details.
What rights do I have regarding my personal data?
You have the right to access, rectify, delete, or restrict the processing of your personal data. Find more in our Privacy Policy.
Can I manage my cookie preferences?
Yes, you can configure your cookie settings through your browser. For detailed instructions, see our Privacy Policy.
How does the website use cookies?
We use cookies to improve navigation and personalize your experience. Check the Privacy Policy for cookie management details.
What data is collected when I visit the website?
We collect basic information such as pages visited, date and time, and IP address. Learn more in our full Privacy Policy.
Shipping
What if I need to change my shipping address?
Please contact our customer service as soon as possible. Learn more in our Shipping Policy.
What happens if my package is undeliverable?
If a package is undeliverable due to incorrect information, return and reshipping costs will be charged. Check our Shipping Policy for details.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. Track your order on our Shipping Policy page.
What are the shipping times for my order?
Shipping takes approximately 5-9 Business Days. See our Shipping Policy for more information.
How long does order processing take?
Orders are processed within 1-2 business days. More details are available in our Shipping Policy.
Still have any questions?
Contact us